Frolic & Fun
Frequently Asked Questions
If you don’t see your question here, feel free to contact us at support@frolic-fun.com, and we’ll be happy to assist you!
Product & Care
Are your products safe for kids?
Absolutely! Our play furniture is made with non-toxic, kid-safe materials and meets all safety standards.
What materials are used in your products?
Our furniture is made with Certipur-US® certified high-density foam and soft, durable fabric covers that are non-toxic, skin-friendly, and built to last.
What colors are available?
We offer a variety of vibrant and neutral colors to match any playroom or home décor. Check our product page for the latest color options.
How do I clean the fabric covers?
Our covers are removable and machine washable. Simply unzip, remove, and wash on a gentle cycle with mild detergent.
How long does it take for the cushions to fully expand after unboxing?
The foam expands almost immediately but may take up to 48 hours to fully regain its shape.
Order
What should I do if my order arrives damaged or incorrect?
Please contact us within 2 days of receiving your order with photos of the issue, and we’ll work to make it right.
How can I check my order status?
Once your order is placed, you’ll receive a confirmation email. When your order ships, we’ll send a tracking number so you can monitor delivery.
Can I modify or cancel my order after placing it?
Orders are processed quickly, so if you need changes, please contact us as soon as possible. We’ll do our best to accommodate requests before shipping.
Shipping & Returns
Do you offer free shipping?
Yes! We offer free shipping on orders over $50.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.
How long does shipping take?
Most orders are delivered within 2-8 business days, depending on your location.
Payment & Discount
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other major payment methods.
How can I get exclusive discounts?
Subscribe to our newsletter to unlock exclusive deals, early access to promotions, and special offers.
Still have questions? We're happy to help! Please email us at support@frolic-fun.com and we will get back to you within 24 hours.